What are your hours of operation?
We have our salon split into VIP days/hours and regular salon hours:
Monday-Thursday 9 am-4 pm (VIP days Monday-Wednesday)
Thursday 9 am-5 pm
Friday 8am-430pm
Saturday 8am-3pm
How do I schedule an appointment?
We have online booking available 24/7: www.EliteHairNC.com and click on reservations.
I don’t see any availability for the day that I would like, are there any other options available?
Yes! On Mondays and Tuesdays, we consider those s VIP days since it’s normally our days to construct hair pieces for Medical and Non-Medical guests. There will be an additional fee of 50% of the total service which would need to be paid at the time of booking. This does not include the services that will be rendered on that appointment date. For example, if you need to book a “basic shampoo and style” which is listed for $100, you would need to pay $50 at the time of the appointment. Here are the instructions:
Find the appointment time that’s available between 9:00 am-4:00 pm on Monday or Tuesday. Reserve the appointment with all the add-ons so we can have everything ready for your big day.
Send 50% of the services to the following payment options:
Paypal: elitehairreplacement@gmail.com (2.9%fee)
Zelle: elitehairreplacement@gmail.com (no fee)
ApplePay: (910)224-1300
Venmo: @elitehairnc
We will send a confirmation to your e-mail address to let you know that your appointment is reserved.
I am a new client and not sure what to book, can you help?
Sure thing! To ensure you have a seamless experience, we ask that all new clients t go to our website www.EliteHairNC.com and click on new client journey. We ask all new clients to schedule a private consultation so we can learn more about what services you are interested in.
I booked an appointment, but haven’t received a confirmation e-mail. What can I do?
There can be two things that went wrong, you may have misspelled your e-mail address on accident OR you may have thought you clicked on reserved and it didn’t go to the confirmation page. Please rebook the appointment for your requested day and time.
I am not computer savvy, is there another way to book an appointment?
Our virtual assistant is here to assist you during our regular business hours. To reserve your appointment, please call or text (984) 282-2470. You can also reach out to us through our social media pages: Instagram: @elitehairnc and Facebook: Elite Hair NC. Please allow 24-48 hours for a response. Please note that we require a credit or debit card to secure your appointment.
Am I able to bring in guests with me to my appointment?
Due to the privacy of information and the size of the salon, we do not allow extra guests in the salon. They are more than welcome to stay in the cars and wait.
I would like to purchase hair extensions for my appointment, how can I go about purchasing them?
You have the option to select those options during booking your appointment. For example, if you are booking a lace closure install, you will have the option to select the Lace Closure and bundles at the time of booking. We do ask if you need a custom color for your bundles please contact us at elitehairreplacement@gmail.com with your pictures of the color you are requesting. Please allow 7-10 business days to process the color and have it ready before your appointment.
Can I bring extensions from another hair company?
We stand 100% behind our brand Eurasia Hair Extensions and only use our brand. We prefer for you to have a. full experience with our exclusive products. We do not allow any hair extensions outside of Eurasian Hair Extensions.
Can I purchase hair extensions without making an appointment with Elite Hair?
Most definitely! You can purchase from our store and select the textures and lengths that are available. If you need color, please e-mail elitehairreplacement@gmail.com and send us a picture of the color you are requesting.
What is the difference between our Eastasia hair and Southeast Asian hair (Cambodian)?
Eastasia hair is hair imported from China. Our Eastasia hair life span is typically a year with proper care and maintenance. We have various textures from straight to Afro Kinky Curly.
Southeast Asian (Cambodian, Burmese, Filipino, Indonesian) is hair imported from Cambodia, Myanmar, the Philippines, and Indonesia. Our Southwest Asian hair life span lasts for many many years. We have clients we have had their extensions for over 5 years with proper care and maintenance.
How do I take my measurements for my custom hairpiece?
Click here for the measurement video.
Small: 19-21
Medium: 21.5-22
Large: 22.5-23.5
What is your policy on Custom hairpieces?
There are no refunds or exchanges with customer orders. If we suspect that there is a problem with your order, we will be more than happy to find a solution.
What is the best hair extension technique for growing my hair out or just having a protective hairstyle?
The best extensions are extensions that help you meet your hair goals.
Here’s what we would recommend:
Closure Units are excellent for people who want to eventually grow their hair out without using a lot of heat. Closure units don't impose stress on your hair or scalp, allowing you to care for your hair more frequently. It can be taken off regularly to let your scalp breathe. A closure unit is best for women that work out frequently, want a practical haircut, have alopecia, thinning hair, breakage, or simply don't want to be committed to the same hairstyle or look every day
U-Part Units have an opening with an “U” shape where you may leave your natural hair and edges out. This kind of unit will offer you the same appearance as a sew in a much shorter amount of time. Recommended for people with healthy hair and hairline so you can blend properly and cover the tracks.
Frontal Units have a lace frontal that goes from ear to ear with all your hair braided down. This is perfect for the individual that doesn’t have a hairline. Adhesive will need to be applied for a flawless transition. We at Elite Hair do not recommend Frontal Units for individuals that are looking for protective styles due to adhesive.
Clip Ins-Women who prefer wearing their natural hair and don't want to commit to long-term extension installs should use clip-in extensions to instantly add length or fullness. For everyday use or special events, clip-ins are fantastic. Daily installation and removal are simple. Clip-ins are not advised for people who have alopecia, have thinning edges or crowns, or frequently work out. To avoid breakage, clip-ins should be taken out at night and reinstalled in the morning.
Elite Ponytail-A girl's best friend is Instant Ponytail. Perfect for any situation. exercise, formal occasions, or regular clothing. Installation takes 10 minutes or less
How often do I need maintenance on my hair extensions?
We suggest giving your hair a good shampoo every 2 weeks and weekly if you sweat profusely. Please check our website and social media handles for recommended products, tips, and tools to make your experience seamless. If you have a closure or frontal added to a custom or stock piece or sewn install, we recommend replacing the closure/frontal every 3-4 months due to manipulation with ponytails, heat tools, and any daily hair care due to the closure/frontal being made by hand. We do offer ventilation services for an additional cost.
How much hair do I need for an installation?
Our bundles are 3.5oz. If you are using 8”-14” bundles/wefts, you would need 7oz (2 bundles). If you are using 16”-22”, you would need 10.5oz(3 bundles). Anything 24” and up you would need between 14-17.5oz for the fullness.
What shade of Lace Tint would be great for my skin tone?
What are the cap construction options?
Lace Mesh Cap: soft, sturdy, durable, adjustable straps, ear tabs, Semi ventilation
Mesh Dome Cap: Semi Ventilation, great for women that want a snug fit and sides to appear a little fuller, and stretchy, with no ear tabs.
Ventilated Cap: More breathable, great for Active Lifestyles or women that experience "hot flashes", able to scratch the scalp and apply oils/Ointments prescribed by the doctor, has adjustable straps, ear tabs